By Hunter Byrnes, Head of Customer Success at Workpath
Not all healthcare workers are created equal and that’s not a bad thing! In healthcare, area expertise is vital. A sonographer won’t be conducting ultrasounds one day and performing open heart surgery the next. Even within sonography, there are technologists who focus on imaging of particular parts of the body. Quality care depends on workers that specialize as it enables them to become the best at what they do.
Given this variety of skills and knowledge, it’s important that healthcare companies can effectively manage and monitor their team member capabilities so they can put them in the best place to succeed. If you currently rely on spreadsheets and databases to manually sort and segment team members for every work opportunity, you’re not alone. While it works, this approach can be time-consuming and error-prone. That’s why Workpath designed an intelligent platform that can automate the matching of a work opportunity to the most qualified team member.
You tell the Workpath system what matters - credentials, licenses, availability, proximity to mobile appointments or a particular facility, supplies, and more - and let us do the rest. Here’s what Workpath takes into account.
1. Team Member Schedules
Whether your team members are full-time, part-time, or contractors, you can manage their availability. Whenever a new work opportunity is posted, Workpath automatically excludes any team members that are not working at the scheduled visit or appointment time.
2. Team Member Conflicts
Your team members are busy. Workpath automatically excludes any team members that have a conflicting visit or appointment, and therefore, are not available to service the new opportunity.
3. Travel Radius
You don’t want your in-person team to be notified about opportunities in Texas when they are in California. It’s not realistic for them to cover those opportunities. Workpath automatically excludes any team members not in the “right” geographical area. You tell Workpath what the “right” geographical area is by setting a preferred travel radius (miles) or letting your team set a preferred travel radius.
You know your business and you know what it takes to successfully complete an opportunity. With Tags, you can customize Workpath to tell the platform what it needs to take into account - credentials, licenses, supplies, training and more. Think about it this way - you tell Workpath this opportunity requires a team member credentialed as a Registered Nurse and Workpath excludes any team member that is not a Registered Nurse. Or you tell Workpath this opportunity requires a mobile centrifuge and Workpath automatically excludes any team member without a mobile centrifuge.
The best part, Workpath takes each aspect above into account for every opportunity. Let’s run through an example:
Assume you have ten team members in your network and a new opportunity comes through for Friday at 10:00am that requires a Registered Nurse to conduct the visit. Here’s what Workapth does:
-Workpath checks your team’s schedules. Let’s assume only 7 team members are working at 10:00am on Friday.
-Workpath checks conflicts. Let’s assume of those 7 team members, 1 has a conflict. That leaves 6 team members as options.
-Workpath checks travel radius. Let’s assume that of those 6 team members, 3 are in different states. That leaves 3 team members as options.
-Workpath checks your business rules. Let’s assume that of those 3 team members, only 1 is credentialed as a Registered Nurse. You assign it and your work is done!
Get started with automated patient communications
If you’re a Workpath customer you can automate your team member matching today! If you are not a Workpath customer but are interested in a demo of intelligent matching, reach out to Mitchell Murray now, at firstname.lastname@example.org.